FAQs

Return and Exchange Policy
If you’re looking to return or exchange an item for whatever reason, we're here to help! You can return your product for store credita different product, or a refund to the original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To return or exchange an item please contact us at store@newlifecamp.org.

To return your product, you should mail your product to:

New Life Camp Store, 701 Mayhew Rd., Rose City MI 48654, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Late or missing refunds  
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at store@newlifecamp.org. 

Shipping Policy

All orders will be shipped out by 5 pm on the next business day via USPS. A tracking number will be provided as soon as it is available. Please wait for 24-48 hours for this tracking number to update.